Why do other people’s problems feel like my responsibility?
A question with a good track record in coaching and therapy is, ‘Why do other people’s problems feel like my...
Read More »The IMPACT Model is a practical framework for understanding and changing the conversation patterns that shape your mental health, wellbeing, relationships, and performance.
By identifying the conversations that keep you stuck, understanding why they persist, and replacing them with conversations that move you forward, the model helps you create meaningful, lasting change.
Drawing on more than 20 years' experience supporting over 3,500 clients from a wide range of personal and professional backgrounds, I've developed an approach that combines coaching and therapy to help people think more clearly, act with greater confidence, and build lives that better reflect who they want to be.


Some conversations help us move forward. Others leave us feeling stuck, misunderstood, or uncertain about what to do next.
The IMPACT stage helps you understand why, revealing what your conversations are missing and how to create more productive ones.
You know something needs to change, but the conversations you're having, with yourself and with others, aren't giving you the understanding, support, or challenge you need.
The Conversations With IMPACT Questionnaires help you identify what's missing from your existing conversations, enabling you to:
Lasting progress depends on making sense of why things are as they are. Without that understanding, we remain a mystery to ourselves, making change difficult.
The MEANING stage helps you understand the experiences, beliefs, and patterns that shape your life, giving you a stronger foundation for creating the change you want.
Are you focusing on the symptoms rather than the causes of your difficulties? Without understanding why things are as they are, even the best solutions can fail to address the real problem.
The Meaning Map and Observing Self help you to:
Real change begins by recognising the patterns that keep us stuck. Until we step back and understand them, we're likely to keep repeating them.
What are you doing consistently that isn't working? And what are you not doing often enough that could?
The PATTERNS stage helps you answer those questions, replacing unhelpful patterns with ones that help you respond more effectively.
Every difficulty is supported by patterns of thinking, behaving, feeling and relating. Some patterns strengthen your mental health and wellbeing, while others keep you stuck. Recognising the difference is the first step towards lasting change.
The Cliff Edge Activity, Pattern Interrupter, and Pattern Builder help you to:
Personal growth can be challenging, demanding, and deeply rewarding. But when our expectations drift too far from reality, frustration, disappointment, and exhaustion can follow.
The ACCEPTANCE stage helps you close those Fantasy-Reality Gaps by letting go of what cannot be changed, understanding what can, and responding in ways that put your strengths to better use.
Are your expectations and reality drifting apart? Are you investing your time and energy in outcomes that aren't achievable with your current resources or circumstances? When Fantasy-Reality Gaps grow too large, frustration, disappointment, and exhaustion are never far behind.
The Fantasy-Reality Gap (FRG) Activity helps you identify where those gaps exist and understand how they are affecting different areas of your life. It then helps you to:
If we already had the answer, we would be living the life we want to lead. Real change depends on discovering what stands in our way and finding the right way through it.
The CHALLENGE stage applies the Goldilocks Principle: too little challenge leaves us comfortable but unchanged; too much can leave us overwhelmed; the right level stretches us enough to discover what we're truly capable of.
Do you have too little challenge in your life, leaving you comfortable but unchanged? Or too much, leaving you overwhelmed and reluctant to take the next step? Either way, the wrong level of challenge can prevent meaningful progress.
The Goldilocks Principle of Challenge helps you find the level of challenge that works for you, turning challenge from something to avoid into a catalyst for growth. Together we will:
We all want to reach a point where today's challenges no longer define our lives. Lasting change, however, is rarely a single breakthrough. It unfolds one step at a time.
The TRANSFORMATION stage helps you embed the changes you've made so they become part of who you are and how you live.
Do you know where you're trying to get to? Even the best plan will struggle if you're heading in the wrong direction, following someone else's destination, or have no clear destination at all.
The Bridge of Curiosity, Destination Finder, and Darwinian Tree activities help you identify a destination that truly matters to you and create a realistic path towards it. Together we will:
A question with a good track record in coaching and therapy is, ‘Why do other people’s problems feel like my...
Read More »‘What do you want to do?’ A harmless question for some, but for others, especially after a long day or...
Read More »People-pleasing has become part of popular psychology, with its popularity meaning clients tend not to hear it as a compliment...
Read More »Contact me for your free IMPACT Consultation.